Cathay Pacific Cancellation and Refund

Cathay Pacific Cancellation and Refund

Cathay Pacific provides a flexible cancellation and refund policy depending on the fare type, booking method, and timing of cancellation.

24-Hour Free Cancellation

Bookings made directly via the Cathay Pacific website or mobile app can be cancelled within 24 hours for a full refund, as long as the departure is at least 7 days away.

Applies to all fare types, including non-refundable tickets.

Fare Rules & Refund Eligibility

Refundable fares (e.g., First Flex, Business Flex) – Full refund permitted, with no cancellation fees.

Non-refundable fares – Only taxes and surcharges may be refunded; cancellation fees usually apply.

Partially used tickets – May qualify for a prorated refund based on fare conditions.

Award tickets – Miles and taxes can be refunded, with a fee deducted.

Cancellation Process

Cancel through the Manage Booking section on the Cathay Pacific website or mobile app.

Alternatively, contact Cathay Pacific customer service.

Tickets purchased via a travel agent must be cancelled through that agent.

Refund Processing Time

Refunds are generally processed within 7–14 business days, depending on the payment method.

Special Circumstances

Flight cancelled by Cathay Pacific – Eligible for a full refund or free rebooking.

Medical emergencies – Supporting documents may be required for fee waivers or refunds.

Passengers should review the fare conditions stated on their ticket and consider travel insurance for added protection.

For more detailed assistance on cancellation and refund terms, please contact Cathay Pacific India Passenger Toll-free Number directly at 000 800 050 2163.