Star Air Baggage Allowance
Passengers traveling with Star Air are welcome to bring:
Hand Baggage
Hand Baggage is accepted in the cabin subject to the availability of space in
the overhead bin or under the Customer’s seat. In the event where a hand bag is
over-sized or over-weight, Star Air may require transfer of Hand Baggage to the
Baggage compartment (called as baggage retrievals) of the aircraft prior to
take-off.
In such cases, a Customer’s Hand Baggage will be specially tagged and returned
upon arrival, and the same can be collected from the conveyor belts where
Checked Baggage is normally received. In the event the Hand Baggage is
transferred to the Baggage compartment due to increased weight over and above
what is permissible for Hand Baggage, Customer shall be liable to make payment
of the excess baggage at then applicable rate per kilo gram.
As per Airlines policy and Civil Aviation norms and guidelines, travelling
Customers may carry one Hand Baggage of maximum 7 Kg’s (this will be including
Laptop). In case hand baggage is found to be overweight at the boarding gate a
flat rate of Rs. 500/- per kg per sector (inclusive of GST) would be charged
towards excess hand baggage.
Checked Baggage Allowances
Star Air accepts a free check-in baggage up to 15 Kgs for each passenger. Excess
of it will be charged per Kg as per the rates prevailing from time to time.
Checked Baggage - Free Checked Baggage Allowance (if applicable) will be as per
fare rules mentioned on the ticket.
Unacceptable Items as Baggage - Star Air reserves the right to refuse carriage
of such baggage or such items found in the baggage as stated below as per the
DGCA norms. For details please refer Conditions of Carriage.
Valuable and Fragile Items - Customers are strongly advised not to check in such
items as Baggage which by their very nature is valuable and/or fragile. If such
items are checked in as Baggage, Customers agree that carriage of such items are
at their own risk. Such items include money, silverware, jewellery, electronic
devices, medicines, perishable goods, computers, cameras, video equipments,
negotiable papers, securities and/or other valuables items, passports and other
identification documents. Star Air holds no responsibility for such items
carried by the Customers in their Baggage.
Excess Baggage
You can carry up to 1 Bag of 15 kilograms as free baggage. Those who wish to
book excess baggage can do so at the time of ticket booking or through booking
channels.
Booking of extra Baggage - Booking excess baggage on booked flights is also
available to our customers by opting from time to time offers.
Excess Baggage charges at Check-in Counter - A fee of INR 500/- will be charged
for every extra Kilogram of excess baggage exceeding the free limit is 1 Bag of
15Kgs.
For further information on baggage policy, please contact Star Air Customer Care at +91 997 055 5111 (24hrs) or email to customercare@starair.in.
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