Hyderabad Airport Passenger Guides

Rajiv Gandhi International Airport (RGIA) has one terminal for both international and domestic flights.

Check-in Counters

To facilitate passenger convenience, there are 96 check-in counters and 19 self-check in Kiosk for passengers carrying only cabin baggage.

Immigration Counters (46)

* Departure - 23
* Arrival - 22
* Transit - 1

In-line Baggage Handling System - RGIA is the first Indian airport to install the four level in-line baggage handling system.

Transfer Desk

RGIA have a dedicated transfer desk, first-of-its-kind, to assist transfer passengers. Located at Arrivals, Belt No 2, the transfer desk assists passengers in Domestic to Domestic and Domestic to International transfers.

For the convenience of passengers, a Lost and Found Counter has been set up. In case any passenger has misplaced/lost any of his or her belongings prior to their flights, and they are sure that it happened inside the airport terminal building, then they should certainly contact:

Lost & Found Department

Contact number : 040- 66606064
E-mail : ghiallost&found@gmrgroup.in
Office Timing for collection of articles :
1000 to 1700 hrs – Monday to Friday
1000 to 1200 hrs – Saturday
2nd Saturday, Sunday and Holidays – Closed

Information Desk is available near Row 'C' and Information Desk at Airport Village, Help Desk also available at Domestic after SHA.

The purpose of the Help Desk is to assist travelers with a variety of needs and concerns pertaining to RGIA.

The Visa on Arrival (VOA) services is available in this Airport.

General Airport Guides

Arrival Guides

1. On arrival at the arrival terminal, follow the "Arrival" instructions to the baggage claim.
2. To take luggage, check the screen information on the conveyer belt according your flight.
3. The airline staff will conduct an inspection according to the luggage claim tag.
4. If the luggage lost, you can contact the airline staff at the Lost and Found counter.
5. It’s available the trolley facilities in the luggage claim area.

Pick-up Zone

It’s provided for pick-up vehicle to raise passengers and luggage.

For you who want to use the taxi facilities, please visit the official taxi counter in the Public Hall Domestic Arrivals.

Departure Guides

Here are the stages - stages that must be passed by passengers:

Security inspection

To enter the departure terminal, all passengers must go through security checks doors. That must be considered at this stage include:

Prepare your travel documents as follows:

• Tickets as corresponding dates
• Identity card
• All luggage must be checked through the x-ray machine.
• To facilitate the inspection process, so that all metal objects such as mobile phones, keys, and other, to be put into bags.
• All passengers must go through Walk through Metal Detector (WTMD).
• If necessary, passengers and luggage can be checked manually by Airport Security Officer.
• Report to the Security Officer if your service: (i) Using pacemakers (ii) Carrying of firearms

Not allowed to bring along sharp and dangerous items such as knives, penknives, nail clipper, cutter, lighters, matches, gas, and so forth.

Check-in

Prepare your travel documents, as follows:

• Tickets with corresponding dates
• Identity card / Passport
• Please queue up the reporting table (the check-in counter) corresponding to your airline. Table reporting at least 2 / 3 hours before departure time.
• For flight safety, report your luggage weighing more than 7 kg, each passenger only allowed to carry one luggage that weighs less than 7 kg into the aircraft cabin.

Scanning / Tapping Boarding Pass

• Submit your boarding pass to the attendant tapping.

Security Inspection

• Passengers are obliged to release the belts, watches, hats, jackets, keys, coins and empty the contents of the pocket / shirt./

Departure Lounge

After reporting your departure in the reporting table, you can wait the departure time in Departure Lounge according to the location indicated on the Boarding Pass.

Transit Information

• When arrive at the arrival terminal, follow the “arrival” instructions to the transit counter and transfer to self-reporting and document checking your airline's flight.
• Transit and transfer passengers do not need to go out to do the inspection Security (unless necessary)
• After the inspection, you can go directly to the departure lounge to wait on the boarding time.

Security Guides

1. Security Screening

• Prepare your travel documents (valid passport, airline ticket or booking confirmation, and visa (if needed)
• Put items containing liquids, aerosols and gel into the tray
• Put electronic items (i.e. laptops, mobile phones, tablets) and metal (e.g., locks, coin) into another tray.
• oose jackets, sweaters, hats and shoes then put into a tray
• Put your luggage in the X-ray conveyor belt
• Physical examination will be carried out by using a walkthrough metal detector.

2. Prohibited baggage

• Indonesia has strict regulations for passengers carrying prohibited items in flight. You are strongly advised to ask the airline staff before check-in if it is not convinced by the items in your hand luggage, to prevent unnecessary delays.

3.Guidelines for Liquids, Aerosols and Gels in Hand Bags

• Liquids, aerosols and gels must be in containers with a capacity of a maximum of 100ml each.
• The containers should be sealed in a transparent bag size of 1 liter.
• Seal plastic bags should be closed tightly.
• Each person may only carry one plastic bag sealed. This sealed bag must be presented to the clerk at the counter.
• Exceptions are allowed for medications, baby food and other food specials.
• Liquor or other liquids, aerosol products, and gels (over 100ml) purchased from overseas airports should be sealed in a sealed bag.

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